Frequently Asked Questions
To ensure we're able to maintain enough availability for all of our clients, we accepts all orders that are placed at least 2 weeks in advance. If availability allows, we can accept orders less than that - please contact us for details.
How early/late in advance would I be able to cancel/change my order?
For us to provide the best accommodations possible, we ask that all clients wanting to cancel/change their order to please contact us either via phone/email 72 hours (3 days) prior to the confirmed time/date to make arrangements. Any changes/cancellations made within this lock-out window CANNOT be accommodated & only a 50% refund will be issued (in the event of a cancellation).
Do you provide any special themes/designs for orders?
To communicate any special requests, please notate them in the comment box provided during ordering online or feel free to call us. We will accommodate any special requests as best as we can.